FREQUENTLY ASKED QUESTIONS
WE ARE HERE TO HELP
Have a look below to see if your question is one of our frequently asked questions, alternatively contact us via email or phone.
+ 44 (0)7772343339
Monday – Saturday
10:00 – 5:00 pm
LIMITED EDITION PRINTS
WHAT IS A LIMITED EDITION PRINT?
When a print is a limited edition, it is one of only a limited number of copies of that particular image ever produced. Once all these have sold out, there won’t be any more available. There is however, something called “Artist Proof” (A/P), which a lot of artists decide produce pre-print run. If an artist has decided to create some artist proofs, there will be a couple of copies available per print run. Artist proofs exist purely to test the colours and other elements of the image to see if any corrections need to be made before the main limited edition print run. The limited edition prints can be distinguished by their markings: the first print of an edition of 95, for example, is numbered 1/95 and the last one would be 95/95. The edition number is usually placed at the bottom left hand corner of the print. If you’d like to know how many prints there are in each print run, all you need to do is to see the product page where the edition is listed alongside with other information about the artwork.
Image illustrating Kerto’s embossing stamp over the number of limited edition print.
DO YOU OFFER HELP CHOOSING A PRINT AND/OR STYLE OF FRAME?
We are more than happy to offer any help you may need, so please don’t hesitate to contact us with any questions on firstname.lastname@example.org
HOW DO I LOOK AFTER MY ARTWORK?
With framed pieces, we recommend a basic glass cleaner. Use a lint-free cloth to clean surface but make sure to spray cleaning solution on the cloth—not the glass. To keep the framework clean, dust regularly with lint-free cloth.
For other artworks, the care instructions may vary, hence we always aim to supply the instructions either with your order digitally or in packaging printed with your artwork.
DO YOU DONATE TO CHARITY?
Yes, charity work is very close to our heart, in fact with every piece sold from this website, we donate a % to various animal charities. If you would like to be considered for a donation please email us at email@example.com and we would be more than happy to view your request but please note that, unfortunately we are unable accommodate all requests.
WILL MY PRINT BE SIGNED AND/OR EDITIONED?
All limited edition prints are signed by the artist. Kerto.art also offers open edition prints and posters. You will find if the prints are signed and numbered on each product page description.
HOW CAN I ENSURE AUTHENTICITY OF ARTWORKS?
As well as artworks being numbered and signed by the artist, they also come with a Certificate of Authenticity with artist’ signature and embossing stamp.
WILL YOU BE ABLE TO TELL ME WHAT EDITION I WILL RECEIVE?
This is certainly possible, all you need to do is to request such info by emailing firstname.lastname@example.org . If you’d like a certain number in an edition, perhaps for a special occasion, this may also be possible – simply email email@example.com
HOW CAN I BE SURE THAT MY PRINT ARRIVES SAFELY?
Both prints and framed prints are well packaged for a safe delivery.
CAN I HAVE KERTO ART CREATE A BESPOKE ARTWORK FOR ME?
Absolutely you can, if you are interested in commissioning us to create a personalised bespoke artwork, please get in touch by emailing firstname.lastname@example.org
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards including Visa, Mastercard and American Express. This website has secure Paypal checkout – if you don’t have a Paypal account, no worries – instead of clicking on Paypal “Log in” button, simply choose “Pay by credit or debit card” – from there all you need to do is to enter your card details. You can also place your order by calling us on + 44 (0)7772343339.
I HAVE A COUPON CODE, HOW DO I USE IT?
Coupon codes can be added in the box at the top of the checkout page. This discount will be applied instantly. Coupon codes cannot be added to an order retrospectively.
WHERE IS MY ORDER?
You will receive an email with tracking information once your order is shipped. If you have any further queries about your order, please don’t hesitate to get in touch: email@example.com
CAN I ADD ITEMS TO AN EXISTING ORDER?
Unfortunately not – once an order has been placed we are unable to add additional items to it. If you would like to purchase any additional items, please place another order on the website or call us on +44(0)7772343339. If we can include your new order in the same shipment, we will be happy to refund the shipping costs, in any, for the additional item. If the initial order had free shipping and the additional item includes shipping the shipping charges will apply for the whole order.
DO YOUR PRICES CHANGE OVER TIME?
All prices are subject to change. We retain the right to adjust prices at any given moment.
IS YOUR WEBSITE SECURE/SAFE?
Absolutely! www.kerto.art is safe and secure – we use a world class ecommerce solution, along with SSL encryption to maintain a secure shopping environment. For alternative purchasing methods, please email the studio at firstname.lastname@example.org or call the studio on tel. + 44 (0)7772343339 and we are happy to assist you in placing your order.
THIS IS A GIFT, DO YOU INCLUDE THE PRICE WITHIN THE PACKAGE?
We do not include a price nor an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and message to email@example.com
CAN I RETURN MY ORDER?
You certainly can. We offer a hassle free returns policy, with a 30 day money back guarantee. You can return or exchange any item purchased over the phone or on our website within 30 days, given it is in the original packaging and in unused condition.
HOW DO I RETURN AN ORDER?
Click here for all info on how to return an order.
HOW MUCH DOES DELIVERY COST?
Click here for all info on delivery charges.
WHEN WILL MY ORDER ARRIVE?
Because of the custom nature of the artwork, most are made to order but there are some which will be dispatched within 24hours – so please check delivery times on the product page you are interested in. If we don’t have you item in stock we will email you to let you know how long the wait will be. For an update on the progress on your order, please email firstname.lastname@example.org
CAN YOU SPEED UP DELIVERY?
If you have a specific deadline to receive an order, please call us on + 44 (0)7772343339 and we will be happy to see what we can do to speed up your order.
DO YOU SHIP OVERSEAS?
Certainly, we ship worldwide.